Internet Technical Support
We offer free Telephone support to our Internet Customers for any basic connectivity problems that you may have. This free support includes connecting your browser to an outside site, and connecting to our POP and SMTP mail servers for email. This free support does not include fixing any problems associated with your computer that prevents it from connecting to the internet.
For our network users, we offer free telephone support for connectivity problems from your router, fire wall. We will also help you with the basic connectivity from each computer.
There will be a charge for any diagnostics that prove to be a problem with your network or computer. There will also be a charge for any support of extra connectivity, including (but not limited to) gaming, data serving, unsupported configurations, specialized internet programs, virus' and/or fire wall software.
Rates
1/1/2002
| Basic Connectivity (includes browsing and email connection) via telephone | Free | Within 1 business day |
| Basic On site Setup (single computer) | $199 | Within 10 business days |
| Network On site Setup ($199+) | $5.00/computer | Within 10 business days |
| Telephone Support (All but basic connectivity) | $20/hour | Within 5 business days |
| On site Support after initial setup | $65/hour +$1/mile | Within 5 business days |
| All After Hours/Holiday and Emergency (Same Day support) | $100/hour + $1/mile | Minimum Charge $100 |
| Email Address Changes | $5.00/change | Within 1 business day |
Technical Support Hours
9:00 AM - 5:00 PM Monday - Friday
970-526-2488
In our ongoing effort to reduce spam traffic and increase the integrity of our system we maintain an email server blacklist (servers that we do not accept email from) on known offenders. This list is updated twice per week. In order for an email service to appear on our blacklist, it must meet strict guildlines as spam or as a security risk. The situation may arise that you will need to receive email from one of these blacklisted servers, if this is the case, contact us and we will evaluate the risk posed by allowing them to communicate with our systems. If you receive a great deal of spam, you may also send the source text of the spam message to us to be included in the blacklist database. Currently we have over 12,000 email servers on the list, 600 of which meet the criteria of our blacklist. To view a copy of the current blacklisted servers, you can click here. If you would like to use our list, you are free to do so.